With House of Pet, you get a customizable luxury experience for your pets. By choosing to have them stay at one of our luxury home locations, they’ll really be able to relax, unwind, and be treated to the best care that they deserve.

The fact that we aren’t a Brick and Mortar facility allows us to provide them with the warmth and comfort of being in a real home like environment. That means they won’t be alone without supervision as there won’t be something like 30 dogs to 4 or 5 people. So unlike those places we don’t need to charge for all the little extras like pictures, videos, feeding them, or any other charges that should come with pet care. They won’t be crated (unless thats something you request), so they’ll get to roam around and play as they please.

The fact that we really take the time to from lasting bonds of love and friendship with our members, human and animal alike.

Absolutely not! We think this is an egregious and unethical thing to charge for, especially in regards to charging to feed your pets the food you provide.

Dogs, Cats, Guinea Pigs, Rabbits, Hamsters, Chinchillas, Hedgehogs, most other rodents, most birds, some snakes (please call for more details), some other reptiles (please call for more details) and Fish.

At the moment we do not offer overnight boarding Cats. We do however offer In Home Services for cats, such as Transportation Services, Care Visits and House Sitting.

While we understand that some cats may behave differently, and that it’s not uncommon to find various facilities which offer cat boarding, its not something we recommend. Generally as is their nature cats whether indoor or indoor/outdoor are very territorial animals, and bringing them out of their home environment into a strange new place, is very stressful on them and they usually will hide, not eat for a few days, and have a higher chance of being more destructive.

Yes, we do offer Private Overnight Boarding and Daycare for dogs who would do better in an individual care experience.

Private Boarding and Daycare is subject to availability and will incur an additional rate.

We tailor our experience for dogs with separation anxieties a bit differently, and by understanding your dogs level of separation anxiety, we can do our best to ensure a calm, happy, and safe experience.

We have relaxation areas/rooms specifically for them.

• Every room is lightly misted with a calming spray formulated especially for dogs.

• We use calming dog/pet certified-safe aroma therapy diffusers throughout the house and in the relaxation areas/rooms.

• Cozy Pet Canopy’s and Tipi’s to offer a respite from stimulation.

• We provide them with a temperature safe heating pad which is placed atop, under, or in the dog beds we use made for those purposes. They are constantly monitored while these are in use.

• We also have temperature safe heating pads/blankets available for their dog beds or blankets should you bring their own bed (we highly recommend this). They are constantly monitored while these are in use.

• Constellation projectors are used during the day and at night in the relaxation area/rooms

• Gentle music scientifically proven to ease anxiety plays.

• Anxiety Vests

• Constant love, affection, and care

• Dog safe calming treats, ingestible topicals (if requested by owners)

• Stimulation toys and puzzles

• High value treats or simulation treats (provided only if the dogs are not food or treat aggressive)

For dogs with separation anxiety, we highly recommend you bring their own bed, toys, food/water dishes, and something from home that smells like you.

Yes, we do offer services for dogs who will need a Private Boarding or Daycare experience.

Typically we prefer our clients to schedule bookings at least 3 days in advance.

However last minute booking requests are considered depending on availability, and you must call or text us to have your requests approved.

For last minute booking requests where your dog would need private Daycare or Overnight Boarding, you may incur an additional Convenience Fee depending on availability.

For last minute same day booking requests, if there is availability you will incur an additional Convenience Fee.

If you are going out of town for a few days we recommend you booking Overnight Boarding or House Sitting.

Yes, we do offer our services for pets from the same family!

No! We don’t mind boarding pets that are unfixed. We make sure to keep fixed and unfixed dogs separated if they’re going to be participating in Group Daycare or Overnight Boarding.

However if you have a female dog who is in heat, unfortunately at this time we are unable to provide Hosting Services (Daycare or Overnight Boarding) during that period. If you still need services, we recommend that you make use of our Traveling Services (House Sitting or Care Visits) during that time.

We like to make sure that we have everything on hand to ensure your pets are comfortable, safe, happy, and well entertained. However there are some things you will need to bring and should consider bringing as having familiar items from home can help soothe any anxieties your pets may experience.

Required:

• Food (depending on their meal schedule or if they’ll be staying for a Full Day)

• Collar with ID tags

• Leash or Leash + Harness

• Poop Bags

Optional / Recommended:

• Water and/or Food bowl(s)

• Toys

• Treats

• Bed, Blanket, and/or Pillow

• Something that smells like home (Especially encouraged for highly anxious pets!)

Time To Pet is our in house software, which is accessible to our members via App (iPhone & Android) or Web.

All members will have a profile created for them on Time To Pet immediately available after their membership is approved.

This software allows our members to:

• Secure login & access to their accounts

• View/edit their Profile and their Pet Profiles

• Check availability & book services

• Receive Care Update Cards some include GPS tracking on their pets

• View Invoices & Make Secure Payments (Discounts apply to those who make payments via Cash, Apple Pay, or Venmo)

• Private Messaging Portal

• Sign Documents

• Upload Pet Records/Documents

Generally we prefer all booking requests to be scheduled through Time To Pet. You can access your account through the App or the Web version.

However you may also call/text us to schedule a booking request. If you’re attempting to schedule a same day or last minute booking request, you will need to call us in order to have the request approved.

Your login should be the email address you used to sign up.

If you forget your password, you can either

Use the forgotten password function on the app or through the desktop version of the software.

Or

Send an email to info@houseofpet.net and we will reset the password for you and send along your new password, which afterwards you may choose to change the password.

When it looks like your pet is starting run low on their supplies, we’ll notify you before hand, so that you may decide how you want the situation to be handled.

Either you can order the supplies to be sent to us, or on of our staff members will make a supply run to pick up whatever it is that they’re running low on.

If you choose to have us go out for the supplies, there will be a small service charge plus the amount of the supplies added to your booking. The additional charge must be paid before the end of your booking date.

If you book a House Sitting Service where you plan to be gone over the course of a few days, our service ensures that your pet will be cared for overnight.

When you book a House Sitting Stay, please make sure:

• You have provided us with a key and all other necessary information needed to safely access your home. This includes any security codes needed

• You have notified us of any all security, pet, baby, or other cameras and their locations, which you may have inside or outside of your home/residence.

  • That there are no cameras inside any areas which we would consider a violation of safety or privacy, i.e. bedroom, bathroom, closets, etc…

• You have notified us of where we can find your pet’s supplies.

• You have made sure your pet has gone to the bathroom and been fed before you leave, unless otherwise arranged.

• You have removed or properly stored away any safety hazards that may endanger your pets or the sitter, before leaving.

• You have secured all doors and windows upon your departure. If you decide to leave anything unlocked, open, or unlatched, please notify us and be aware that House of Pet is not responsible for anything that may occur as a result before the sitter arrives.

• Your home is clean and pest free before the sitter arrives.*

  • There are freshly washed linens on the bed where the sitter will be sleeping.

  • There are freshly washed towels set out for the sitter to use during their stay.

  • The restrooms and bathing areas are clean.

  • There are clean dishes and utensils for the sitter to use.

Please Note

• House of Pet is not responsible for any health or safety issues to/in your home or to your pets that may occur between the times of your departure and our scheduled arrival to your home.

• If you choose to leave your residence without securing it properly before our arrival, you are fully responsible for any health or safety issues which may occur to/in your home, to your pets, or to the sitter as a result of such actions.

• * If your home is not clean upon arrival, you will be charged an additional cleaning fee on top of your current booking charges.

• If cameras, hidden or otherwise are found in areas that breach our safety and privacy terms, you understand that:

  • The authorities will be called.

  • Your booking is subject to immediate termination, where we are not responsible for anything that our leaving would cause.

  • You must pay an additional $500 charge which you must pay immediately.

  • You will be responsible for covering any and all legal fees associated with any lawsuit we will being bringing against you for the violation of privacy and safety.

Please make sure:

You have provided us with a key and all other necessary information needed to safely access your home. This includes any security codes needed

You have notified us of any all security, pet, baby, or other cameras and their locations, which you may have inside or outside of your home/residence.

That there are no cameras inside any areas which we would consider a violation of safety or privacy

You have notified us of where we can find your pet’s supplies.

You have made sure your pet has gone to the bathroom and been fed before you leave, unless otherwise arranged.

You have removed or properly stored away any safety hazards that may endanger your pets or the sitter, before leaving.

You have secured all doors and windows upon your departure. If you decide to leave anything unlocked, open, or unlatched, please notify us and be aware that House of Pet is not responsible for anything that may occur as a result before the sitter arrives.

Please Note

House of Pet is not responsible for any health or safety issues to/in your home or to your pets that may occur between the times of your departure and our scheduled arrival to your home.

If you choose to leave your residence without securing it properly before our arrival, you are fully responsible for any health or safety issues to which may occur to/in your home, to your pets, or to the sitter as a result of such actions.

If cameras, hidden or otherwise are found in areas that breach our safety and privacy terms, you understand that:

• The authorities will be called.

• Your booking is subject to immediate termination, where we are not responsible for anything that our leaving would cause.

• You must pay an additional $500 charge which you must pay immediately

• You will be responsible for covering any and all legal fees associated with any lawsuit we will being bringing against you for the violation of privacy and safety.

Please bring any food or medication your pets will be needing during their stay.

While we have all the necessary supplies on hand to ensure your pets have the time of their lives while in our care, you are more than welcome to bring a few of their comforts from home.

We recommend you bring some toys, treats, and a blanket or bed for them to use during their stay. This is particularly useful, comforting, and soothing for pets who have cases of Separation Anxiety.

If your pet does have separation anxiety it also helps to bring along something that smells like you. Whether that be a blanket, sweatshirt, pillow, scarf, toy, or whatever you like.

Please bring any food or medication your pets will be needing during their stay.

While we offer cage free boarding, if you would like that your pet is crated at some period during their stay, we encourage you to bring theirs.

While we have all the necessary supplies on hand to ensure your pets have the time of their lives while in our care, you are more than welcome to bring a few of their comforts from home.

We recommend you bring some toys, treats, their food & water dishes, and a blanket or bed for them to use during their stay. This is particularly useful, comforting, and soothing for pets who have cases of Separation Anxiety.

If your pet does have separation anxiety it also helps to bring along something that smells like you. Whether that be a blanket, sweatshirt, pillow, scarf, toy, or whatever you like.n

If your pets need to go to the vet for any non-emergency reasons, such as a routine check up, to have stitches removed, or anything else that is not an emergency, you must let us know ahead of time. And please note that this is something for which we are more than willing and happy to do, however it is considered a Transportation Service and will incur an additional charge.

If your pets need to go to the vet due to an emergency which happens mid-booking, we will waste no time in rushing them to your vet of choice or to the nearest Emergency Veterinary Hospital or Clinic. While on the way we will make every attempt to contact you and then we will contact your named emergency contact if you are unreachable.

If the reason for a vet visit isn’t dire, we will notify you first of the issues, before any actions are taken. If you are unable to be reached we will attempt to contact your named emergency contact before any actions are taken.

For all clients who have an active booking, you will receive regular care updates on the wellbeing of your pet. And unlike a lot of Pet Care Facilities, these updates will be free of charge! You can expect to receive text, photo, and/or video updates, during our Care Hours!

In most cases this, and without incurring an additional fee, it’s no problem if you need to extend your booking. You may incur an additional fee depending on how last minute the extension is needed, the length of time on the extension, if the booking is for Private Boarding or Daycare, and/or if there are scheduling and space issues which would require us to make extensive accommodations to continue caring for your pet(s).

If you need to extend a booking that is already taking place, you must call, text, or email us as soon as you are aware that you will be needing an extension.

While not very common, we understand that there may be an occasion where you need to cancel a booking that is already taking place due to any number of reasons…

While we understand that there may be unfortunate circumstances tied to your needing to cancel a mid-booking, unfortunately because of the high demand for our services, we do not offer refunds for the booking, and would still require you paying the full amount of the booking on the day you cancel regardless of the number of unused days remaining.

Please note that if you requested a private Daycare or Boarding, you may also be charged an additional cancellation fee as that space which had be reserved for you barred us from caring for any other pets at the time.

When you book a service that requires us needing access to your home that requires keyed entry, and we have to drive out to you to pick up or return they keys. We consider this an additional service. For bookings over a certain amount or for our Silver or Golden Paws Membership Holders, this service charge is waived.

To eliminate this charge altogether you may opt to leave your keys on file with us, provide us with a set of keys during the Meet&Greet if applicable, or by leaving your keys in a lockbox on your property which we will be able to access.

Please Note

If you decide to leave your keys under a mat, your door unlocked with the keys inside, or hidden somewhere outside but unsecured. House of Pet is not responsible and you understand that you are fully liable for any and all risks to your residence, your pets, and the sitter, which may occur before our arrival and any and all risks to your residence or your pets after our departure.

Meet&Greets are a part of our interview and registration process for prospective new clients who wish to become members of the House of Pet family.

They are our way of getting to know you and your pets, to further insure that we are all a good fit for each other.

What happens at a Meet & Greet?

• We will asses your pet(s) behaviors, habits, training level, mood & temperament.

• We discuss your pet(s) needs, their play style, and go over what their schedule and routine looks like and how best House of Pet can accommodate for that.

• We will discuss any issues they may have and how to handle them.

• You will provide us with a copy of your pets vaccination records and proof of routine flea treatment (where applies)

• For dog owners, we will all go on a short walk to asses how well leash/walk trained your dog(s) are.

• For Traveling Services (i.e. House Sitting and Care Visits) you will show us where you store your pet’s food, dishes, treats, leashes & harnesses, & toys. Where they sleep, eat, and relieve themselves.

Depending on the type of pet and services requested, Meet&Greets usually last anywhere from 25 - 45 minutes.

Unfortunately not. Our process is very selective due the high quality of services we offer and the assurances of safety & quality we need to be able guarantee to all our members. So we use the registration and Meet&Greet process to ensure that we are all a good fit.

Applications will be reviewed and processed in the order they are received.

We are typically able to review applications within 48 hours.

Please Note: Applications are only reviewed and processed during Office Hours. If you submitted an application outside of our Office Hours please note that processing time will begin the next business day.

If you would like to expedite the process you may give us a call anytime during our Office Hours, and we will do our best to accommodate your expedite request if we can.

Time To Pet is our in house software, which is accessible to our members via App (iPhone & Android) or Web.

All members will have a profile created for them on Time To Pet immediately available after their membership is approved.

This software allows our members to:

• Secure login & access to their accounts

• View/edit their Profile and their Pet Profiles

• Check availability & book services

• Receive Care Update Cards some include GPS tracking on their pets.

• View Invoices & Make Secure Payments (Discounts apply to those who make payments via Cash, Apple Pay, or Venmo)

• Private Messaging Portal

• Sign Documents

• Upload Pet Records/Documents

Generally we prefer all booking requests to be scheduled through Time To Pet. You can access your account through the App or the Web version.

However you may also call/text us to schedule a booking request. If you’re attempting to schedule a same day or last minute booking request, you will need to call us in order to have the request approved.

Your login should be the email address you used to sign up.

If you forget your password, you can either

Use the forgotten password function on the app or through the desktop version of the software.

Or

Send an email to info@houseofpet.net and we will reset the password for you and send along your new password, which afterwards you may choose to change the password.

Debit card payments are accepted in our Time To Pet Software via App or Web portal. A small processing fee will apply.

We also accept ApplePay, Venmo, or Cash Payments. Service charge waived and discount applied for payments processed using these methods.

Discounts we offer:

• Refer A Friend Discount - if you refer a friend who then becomes a member of House of Pet, you and your friend will receive a 25% combined discount on service. 15% off for your next service booking and 10% off their first service.

• Multi-Day Passes - For members who choose to purchase these passes for Half Day or Full Day Daycare, they will receive up to 10% off services.

• Multi-Walk Passes - For members who choose to purchase these passes for Half Day or Full Day Daycare, they will receive up to 10% off services.

• Cash Payment Discount

Absolutely not! We think this is an egregious and unethical thing to charge for, especially in regards to charging to feed your pets the food you provide.

Payment is required for all services rendered. In some cases a deposit may be required. It is expected that payment in full must be received before or on the last day before service is over. Whether you must pay before, at the start of, or on the last day of service is depends on the category you fall into.

Payment in full is required in advance for:

All new members (this includes the first 3 bookings)

Members who haven’t visited us within the past 12 months

Members who will require a private boarding/daycare booking

Boarding stays up to a week or longer

House Sitting stays up to a week or longer

Members booking services for any type of walk (Standard Walk, Run & Play Walk, Adventure Walk)

All bookings made over the holidays.

Deposits are required for, but not limited to:

House Sitting bookings

Overnight Boarding bookings

Multiple Care Visit bookings

All bookings made during our Busy Season

You must schedule a later pick-up time when booking services. Depending on the time you would like to pick up your pet, you will incur a Half-Day or Full-Day Day Care charge.

If you didn’t schedule a later pick-up for Overnight Boarding ahead of time, you will be considered late and will incur a late charge.

$15 for the first 15 minutes $25 for 15 minutes - 30 minutes $35 for 30 minutes - 1 hour $45 for 1 hour - 1 hour 29 minutes

If you are later than 1 hour 30 minutes after closing you will be charged for Overnight Boarding and will need to come pickup your pets the next day by 10am or risk an additional Half Day Day Care charge.

Non-Private Bookings

100% Refund for cancellations made 8 days before the start of a confirmed booking

75% Refund for cancellations made 7 days before of the start of a confirmed booking.

50% Refund for cancellations made within 7 days of the start of a confirmed

0% Refund for cancellations made 2 days before a booking or during a currently active booking.

Private Bookings & House Sitting

100% Refund for cancellations made 8 days before the start of a confirmed booking

50% Refund for cancellations made 7 days before of the start of a confirmed booking.

25% Refund for cancellations made within 7 days of the start of a confirmed

0% Refund + 10% of booking cost as Cancellation Fee for cancellations made 2 days before a booking or during a currently active booking.

If you need to change the dates on a confirmed booking that isn’t for House Sitting or Private Daycare & Boarding, you may do so with no additional fees up to 2 days before the start of service.

Visits added adjusted with less than 2 days notice will incur an additional $10 per service.

For House Sitting or Private Daycare & Boarding, due to the nature of the service provided you will need to call for availability and rescheduling.

Yes. Our staff is fully trained to be able to administer medicine per prescription instructions. An additional charge may apply based on the severity of the needs for each pet and for injections.

Our team is trained in animal emergencies and pet CPR. You will be contacted immediately if an emergency occurs.

If your pets need to go to the vet for any non-emergency reasons, such as a routine check up, to have stitches removed, or anything else that is not an emergency, you must let us know ahead of time. And please note that this is something for which we are more than willing and happy to do, however it is considered a Transportation Service and will incur an additional charge.

If your pets need to go to the vet due to an emergency which happens mid-booking, we will waste no time in rushing them to your vet of choice or to the nearest Emergency Veterinary Hospital or Clinic. While on the way we will make every attempt to contact you and then we will contact your named emergency contact if you are unreachable.

If the reason for a vet visit isn’t dire, we will notify you first of the issues, before any actions are taken. If you are unable to be reached we will attempt to contact your named emergency contact before any actions are taken.

It’s best to have your pet vaccinated at least two weeks prior to lodging to watch for any possible reaction and gain the most benefit while staying in our care.

Please call to inquire about private boarding for dogs under 4 months and care for cats under 3 months due to incomplete vaccinations.

• Rabies (12 - 36 months based on the dogs age)

• Dhlp-p (12 - 36 months based on your vets recommendations)

• Bordetella (6 months)

• Canine Influenza (12 months)

• Leptospirosis is HIGHLY recommended but not required

• Kennel Cough is HIGHLY recommended for all dogs who will undergo boarding. Most vets don’t mention this unless you tell them that you plan to have your dogs boarded.

• Rabies (16 weeks)

• Fvrcp (also known as “3-in-1” vaccine, 12 - 36 months based on your vets recommendation) (this vaccine protects against Feline Viral Rhinotracheitis (feline herpes), Panleukopenia virus (feline distemper) and Calicivirus.)

Yes. All pets in our care who are eligible for routine flea treatments are required to be on a flea treatment of some sort.

Please note: A flea bath is not a substitute for a preventative flea treatment. A flea bath is to rid your pet of existing fleas. Though we are aware that a small number of shampoo products exist that offer 7 day flea prevention, if this is something that was used, we require proof of receipt and date of use.

If you pets or your home is infested with fleas:

• We will inform you asap

• We unfortunately have to terminate service immediately and will contact you or your emergency contact to arrange alternative care

• You will be forfeiting the entire cost of your booking

• We we exercise extreme care to ensure that this doesn’t happen, however if during our coming in and leaving any fleas made their way into our vehicles or locations you will be liable for covering any costs related to treating the situation.

• We will not be able to continue offering future services until we have absolute proof and documentation that the situation has been resolved.

• Please note: It is more likely that we will not be able to continue offering ANY future services to you and your pets in the future. As every member signs an agreement stating that their home and pets are flea and pest free and that their pets are on routine flea treatments. As we value honesty and accountability above all if we find there to have been dishonesty on your part, we unfortunately will have to terminate your membership with House of Pet.

No, we make sure to keep unfixed dogs separate.

Unfortunately we do not provide these services to female dogs in heat, they are more than welcome to be apart of services after their cycle has passed.

If you are still in need of services during this time, we ask you to consider House Sitting or Care Visits.

For before hours you can schedule this with us ahead of time depending on availability for an additional $25 charge.

For after hours and on holidays there is a $50 fee depending on availability.

Our Care Hours are from 8:00am - 7:00pm

The earliest you can drop off your pets is 6:30am for an additional fee.

You must schedule a later pick-up time when booking services. Depending on the time you would like to pick up your pet, you will incur a Half-Day or Full-Day Day Care charge.

If you didn’t schedule a later pick-up for Overnight Boarding ahead of time, you will be considered late and will incur a late charge.

$15 for the first 15 minutes $25 for 15 minutes - 30 minutes $35 for 30 minutes - 1 hour $45 for 1 hour - 1 hour 29 minutes

If you are later than 1 hour 30 minutes after closing you will be charged for Overnight Boarding and will need to come pickup your pets the next day by 10am or risk an additional Half Day Day Care charge.